Privacy Policy

Contents

1. Scope

This Privacy Policy applies to the i Smart Parking Customer application ("App", "i Smart Parking", "we", "us", or "our") provided by Infledge Infotech Pvt. Ltd.

The App helps users discover nearby parking locations, view availability where supported, reserve or book parking, make or record payments, receive booking information, and navigate to parking locations.

2. Information We Collect

The information collected depends on the features you use.

2.1 Account and contact information

• Name
• Mobile number
• Email address, where provided
• Account identifiers and authentication/verification information, such as OTP verification status

2.2 Location information

With your permission, the App may access precise or approximate device location to show nearby parking locations, calculate distance, provide directions/navigation, confirm relevant parking locations, and improve location-based functionality.

Location access is requested through the permissions provided by Android or iOS. You may change location permission settings through your device settings.

2.3 Vehicle information

Where required for parking or reservation services, we may collect details such as vehicle registration number, vehicle type, or other vehicle information that you choose to provide.

2.4 Parking, booking, and reservation information

• Selected parking location
• Booking/reservation date and time
• Entry and exit information where applicable
• Parking duration, slot, ticket, or booking identifiers
• Booking status, cancellation, and parking transaction history

2.5 Payment and transaction information

When you make a payment, payment processing may be handled by a third-party payment service provider. We may receive and store transaction-related information such as payment status, amount, order ID, payment/transaction reference, refund status, and payment method category.

We do not intentionally store complete debit card, credit card, CVV, UPI PIN, or banking credentials on our application servers when payment processing is performed by an authorized payment provider.

2.6 Device, app, and technical information

We may collect technical information necessary to operate, secure, troubleshoot, and improve the App, such as device model, operating system, app version, language, IP address, device/app identifiers, push-notification token, diagnostic logs, crash information, and basic usage events.

2.7 Support communications

If you contact us for support, we may collect the information you provide in your message together with information required to investigate or resolve the request.

3. How We Use Information

We may use information to:

• Create, verify, maintain, and secure your account.
• Find and display parking locations near you.
• Provide parking booking, reservation, check-in/check-out, and related services.
• Process or confirm payments, refunds, and transaction status.
• Provide navigation or directions to parking locations.
• Send booking confirmations, service alerts, OTPs, security notices, and relevant notifications.
• Provide customer support and respond to complaints or requests.
• Detect, prevent, investigate, and address fraud, misuse, security incidents, or technical problems.
• Maintain, troubleshoot, analyze, and improve app reliability and performance.
• Comply with applicable law, legal process, taxation, accounting, or regulatory requirements.

4. App Permissions

The App may request permissions only when required for a feature. Depending on your device and app version, these may include:

• Location: to show nearby parking, distance, and navigation-related information.
• Notifications: to send booking, payment, reservation, account, and service updates.
• Network access: to connect the App with our servers and service providers.

If additional permissions are introduced in a future app version, they will be requested through the operating system and this Privacy Policy will be updated where necessary.

5. Sharing and Third-Party Service Providers

We may share information only as reasonably necessary to provide and protect the service, including with:

• Parking operators or parking facility partners to fulfill a booking, reservation, entry, exit, support, or parking-related request.
• Payment service providers to process payments, refunds, and transaction verification.
• Maps, location, and navigation providers when those services are used to provide maps, location search, distance, or directions.
• Cloud hosting, messaging, notification, security, analytics, and crash-reporting providers that process information on our behalf to operate and improve the App.
• Government, regulatory, judicial, or law-enforcement authorities when disclosure is required by applicable law or a valid legal request.
• Professional advisers or business successors where reasonably required for legal, audit, restructuring, merger, acquisition, financing, or transfer of business assets, subject to appropriate confidentiality and legal requirements.

We require service providers that process personal information on our behalf to use it only for the agreed service purpose and to apply appropriate safeguards.

6. Payments

Payment interfaces or payment pages may be provided by third-party payment processors. Their handling of information is also governed by their respective privacy policies and terms. The App may receive payment confirmation or transaction metadata required to complete the parking transaction, provide a receipt, handle a refund, prevent fraud, or maintain required business records.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including while your account is active, to provide parking services, maintain transaction records, resolve disputes, prevent fraud, enforce agreements, and satisfy legal, tax, accounting, or regulatory obligations.

When information is no longer required, we will take reasonable steps to delete, anonymize, or securely isolate it, subject to legal or legitimate record-retention requirements.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, misuse, or loss. These measures may include access controls, authentication, secure communications, server security, monitoring, and restricted access to information.

No internet transmission, mobile application, or storage system can be guaranteed to be completely secure. Users should also protect their devices, OTPs, passwords, and account access.

9. Your Choices and Privacy Rights

Depending on applicable law and the functionality available in the App, you may:

• Review or update certain account information.
• Enable or disable device permissions, including location and notifications.
• Request access to or correction of your personal information.
• Withdraw consent where processing relies on your consent.
• Request deletion of your account and associated personal information, subject to lawful retention requirements.
• Contact us with a privacy question, complaint, or request.

Account deletion

If account deletion is available in your installed version of the App, you can use the Delete Account option provided in the account/profile settings. You may also submit a deletion request to narendra@infledge.com with the subject "i Smart Parking - Account Deletion Request".

We may need to verify your identity before completing a request. Certain booking, payment, invoice, fraud-prevention, or legal records may be retained where required or permitted by applicable law.

10. Children's Privacy

i Smart Parking Customer is a general parking utility and is not directed to children under 13 years of age, or a higher minimum age where required by local law. We do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe a child has provided personal information inappropriately, please contact us so that we can review and take appropriate action.

11. Storage and International Data Transfers

Information may be processed or stored on systems operated by Infledge Infotech Pvt. Ltd. or its service providers. Depending on the provider used, information may be processed in India or another jurisdiction. Where required by applicable law, we use reasonable contractual or other safeguards for such processing and transfers.

12. Third-Party Services and External Links

The App may integrate with or link to third-party services, including maps/navigation providers, payment processors, parking partners, and other services. Their privacy practices may differ from ours. We encourage users to review the privacy policies of third-party services they choose to use.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the App, our services, technology, legal requirements, or privacy practices. The updated policy will show a revised "Last updated" date. Material changes may also be communicated through the App or other appropriate means where required.

14. Contact Us

For privacy questions, account/data deletion requests, or complaints regarding this Privacy Policy, contact:

Privacy requests should include enough information for us to identify the relevant account and understand the request. Please do not email passwords, OTPs, full card details, CVV, UPI PIN, or other sensitive authentication credentials.